Liz, inc. now offers a DVD series titled “Heroic Service: Perfecting Perception.”
This series was developed to provide educational opportunities on service excellence for individual organizations.
The four-set series covers the following topics:
- Understanding Perceptions
- Using Scripts
- Managing Expectations
- Acknowledging Inconvenience
The four-part DVD collection may be used for staff meetings or brief in-services. Each DVD is approximately 20 minutes in length, with discussion questions at the end. A learning guide is enclosed with the DVD series to provide the leader with questions for further discussion.
“Heroic Service: Perfecting Perception” costs $950.00 plus shipping. If you are interested in purchasing, please fill out the form on this page, and we will contact you to arrange payment and shipping options.
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